Facing Following Challenges?
Hotel staff handles thousands of inquiries from traditional communication channels such as email, phone and fax. These are not for team use, lowering staff performance.
No Team
Collaboration
Inefficient Assignment
Missed Timely
Response
Data
Scattered
Error Prone
Processes
Our Services
Hotelwee aggregates guest inquiries and reviews from traditional communication channels into one platform.
LinnQ
LinnQ aggregates inquiries from any communication channels into one platform to rebuild task management
Reputation
Reputation integrates guest reviews from Online Travel Agents and Survey to deliver insights
RoomChat
Integrate a QR code-enabled chatbot in just 60 minutes for each guest room.
Transform Your Staff Experience
Current Experience
New Experience
Solutions
Reputation
AI Scores and Dashboard
Hotelwee Reputation produces AI Scores and a Dashboard derived from sentiment analysis of authentic guest reviews.
Multiple Language Support
Hotelwee Reputation translates and generates customer feedback in 100 languages, allowing hotel staff to utilize or modify the content effortlessly.
AI-generated Responses
Hotel staff can facilitate the generation of responses in 100 languages and seek managerial approval before submission.
AI Analytics and Insights
Actionable insights are generated from genuine guest feedback, empowering staff to collaboratively enhance the guest experience.
LinnQ (under development)
AI Agent
LinnQ AI Agent analyzes and prioritizes your emails, and links them to staff tasks within LinnQ. It helps staff generate email responses and translate them in different languages.
In-Room Orders
By using QR codes, guests can make inquiries from their rooms at any time.
AI Chatbot helps answer repetitive questions in multiple languages.
AI Assistance
LinnQ AI solution can provide a step-by-step process for staff based on the Operating Procedures.
Work Collaboration
Staff can share tasks, ask questions, and exchange tips across the team. Managers can grasp the up-to-date status.
Impact and Benefits
Our partners have seen remarkable improvements in operational efficiency, employee collaboration, and shorten resolution time.
Operational Efficiency
Centralized guest reviews ensure no responses are overlooked. AI Assistant boosts operational efficiency and enhances service quality.
Multilanguage Handling
AI generates responses in 100 languages. We will implement browser translation, allowing for direct translation and response generation on the browser.
Team Work Enhancement
Staff can share the tasks and collaboratively participate to the service improvement activities. User friendly screens allow part-time workers operating immediately.
Effective Improvement
Hotelwee visualize guest reviews as AI scores, the key points for service improvement are immediately apparent. Effective promotional activities can be executed.
Personalizing Services
AI generates personalized responses. Offering personalized responses helps to sustain and enhance guest satisfaction.
Available 24/7
Hotelwee Reputation Management is available anytime, anywhere, 24/7.
Implementation Steps
01
Meeting & Demo
Understand your requirements and schedule. Deliver the product demo.
02
Contract
Sign a contract online.
03
Setup
We will setup a platform for your facility. Allow us to spend 1 -2 weeks.
04
Day1
Hotelwee is available for use. Our customer success team delivers a training session.
Customer Support
Our customer success team will regularly assist with your operations. Your feedbacks will be considered for future functionality enhancements.
